We guarantee that you will receive your jerky order in ready to open and enjoy condition. If your order arrives damaged, your order will be refunded or replaced! If you do not enjoy the first bites of any of our flavors of Beef Jerky, please do not throw it away. Send Wisco Meats the remainder of the package and your feedback of what you were hoping for, and your money will be refunded. Please contact us via email or call us at 920-585-3789 to get the return/refund set up within 14 days of shipped date.